WordPress Support Tickets
WordPress and WooCommerce Support Ticket Plugin is a comprehensive and complete solution for WordPress and WooCommerce sites. This plugin is compatible with any template.
Users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end
You can create unlimited categories for tickets.for example create problems category for sending ticket.
For better ticket management, you can create different unlimited departments such as technical department or accounting or sales department.
To better handle tickets, you can create priority levels for tickets.
Users and agents can attach the file they want to each ticket. all uploaded files are uploaded in a separate folder in your WordPress upload folder for easier management.and finally the general advanced features in the settings there is a plugin to attach files.
In addition to the default status for each ticket, you can define your desired status along with the desired color.
You can create an unlimited support agent or responsible for responding to tickets. It is also possible to assign a ticket to the desired support agent in each ticket.
Sorting & Filtering
In the admin panel, in the list of tickets, there is a box called filter or search that you can easily search in the submitted tickets.
After sending or replying to the ticket, an email will be sent to the user or site administrator. There are also advanced features in the plugin settings to change texts and email settings.
If you use WooCommerce, the ticketing system will automatically add ticket menus to the WooCommerce user panel. There are also some great features in the plugin settings that users can choose when sending a ticket, or if the manager The site wants to be able to display only the products in the field that the user has purchased.
One of the great features of the WordPress Support Ticket plugin is the ability to design and code a ticket template that fits your website template, which means that by copying the template folder from your plugin, you can easily change the ticket template without having to change the design or customize plugin code.
For almost all ticket sections, there are settings for the convenience of working with the plugin so that you can easily customize the WordPress ticket system for your site.
- Smart loading of plugin JS/CSS files only on support ticket related pages
- Added Bootstrap 5 skin to the plugin
- The addition of a dedicated skin named Nikan for sites that do not intend to use Bootstrap
- The possibility of assigning a ticket to several people to be notified of ticket announcements
- The possibility of assigning users to email notification templates separately, to be updated with notifications in the plugin settings.
- Adding a link to view the user’s profile and orders (WooCommerce) in the ticket for support staff
- Automatic registration of settings related to WooCommerce after activating the plugin
- Fixed some errors in the plugin template system and access levels
- First Release